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Terms of Service

Effective Date: April 28, 2026 Last Updated: April 28, 2026

These Terms of Service ("Terms") govern your access to and use of the Aurra service ("Service") provided by Quantum Edge Solutions LLC, a New Jersey limited liability company based in Clifton, NJ ("Aurra," "we," "us," or "our"), available at aurra.us and app.aurra.us.

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Eligibility

You must be at least 16 years old and capable of entering into a binding contract to use the Service. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

2. Your Account

You are responsible for:

  • Maintaining the confidentiality of your account credentials.
  • All activity that occurs under your account.
  • Ensuring that the email address and other information associated with your account is accurate and current.
  • Notifying us immediately at support@aurra.us if you suspect unauthorized access to your account.

We use Clerk for authentication. By creating an account, you also agree to Clerk's terms.

3. The Service

Aurra is a "company memory" platform that captures decisions, action items, and context from your connected services (such as Slack, Notion, and uploaded documents) and allows you and authorized members of your workspace to query that information using AI.

We may modify, suspend, or discontinue features of the Service at any time. We will provide reasonable notice for material changes that adversely affect paying customers.

4. Subscription Plans and Billing

4.1 Plans

The Service is offered on Free, Starter, Pro, and Enterprise plans. Current pricing and features are available at aurra.us.

4.2 Free Trial

Paid plans include a 14-day free trial. No credit card is required to start the trial. If you do not provide payment before the trial ends, your subscription will not auto-renew and your account will revert to the Free plan or be canceled.

4.3 Billing

Paid subscriptions renew automatically each month until canceled. Payment is processed by Stripe. By subscribing, you authorize us (through Stripe) to charge your payment method on a recurring basis.

4.4 Cancellation

You can cancel your subscription at any time through the "Manage Subscription" link in your dashboard, which opens the Stripe Customer Portal. Cancellation takes effect at the end of your current billing period — you retain access to paid features until then. We do not provide refunds for partial billing periods unless required by law.

4.5 Price Changes

We may change subscription prices with at least 30 days' notice. Changes take effect at the start of your next billing period.

4.6 Taxes

Prices do not include applicable taxes, which will be added where required.

5. Acceptable Use

You agree NOT to:

  • Use the Service for any illegal, fraudulent, or harmful purpose.
  • Upload content that infringes intellectual property, violates privacy, or contains malware.
  • Reverse-engineer, decompile, or attempt to extract the source code of the Service, except as permitted by law.
  • Use the Service to build a competing product, scrape our content, or train competing AI models on our outputs.
  • Bypass rate limits, authentication, or security controls.
  • Use the Service to send spam, phishing, or unsolicited communications.
  • Upload data you do not have the legal right to upload (including but not limited to other people's confidential information).
  • Use the Service in violation of applicable export controls or sanctions laws.

We may suspend or terminate accounts that violate this section.

6. Your Content

6.1 Ownership

You retain all rights to the content you upload, connect, or generate through the Service ("Customer Content"). We do not claim ownership of your Customer Content.

6.2 License to Us

You grant us a worldwide, non-exclusive, royalty-free license to host, store, process, transmit, and display your Customer Content solely for the purpose of providing the Service to you and your authorized workspace members. This license terminates when you delete the Customer Content or your account, except for data we are required to retain by law.

6.3 No Training on Your Data

We do not use your Customer Content to train our own AI models, and we contractually prohibit our subprocessors (including Anthropic and OpenAI) from using your Customer Content to train their models for general use.

6.4 Responsibility

You are solely responsible for your Customer Content and for ensuring you have the right to upload it. You represent that your Customer Content does not violate any third-party rights or applicable law.

7. AI-Generated Output

The Service uses large language models to generate summaries, extract decisions, and answer questions. AI-generated output:

  • May be inaccurate, incomplete, or outdated.
  • Should not be relied upon as the sole basis for legal, financial, medical, or other consequential decisions.
  • Is provided "as is" without warranty of accuracy.

You are responsible for reviewing AI output before acting on it.

8. Third-Party Services

The Service integrates with third-party services (Slack, Notion, Google, Stripe, Anthropic, etc.). Your use of those services is governed by their own terms and privacy policies. We are not responsible for the availability or behavior of third-party services.

9. API Access

If you use our API or Model Context Protocol (MCP) server:

  • You must keep your API keys confidential.
  • We may rate-limit, throttle, or revoke API keys to protect Service availability.
  • Current limits are 200 requests per hour per API key.
  • You are responsible for all activity performed using your API keys.

10. Intellectual Property

The Service, including all software, designs, text, graphics, and logos (excluding Customer Content), is owned by Quantum Edge Solutions LLC and is protected by copyright, trademark, and other intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service in accordance with these Terms.

"Aurra" and the Aurra logo are trademarks of Quantum Edge Solutions LLC.

11. Termination

11.1 By You

You may terminate your account at any time by canceling your subscription and emailing support@aurra.us to request account deletion.

11.2 By Us

We may suspend or terminate your access if:

  • You materially breach these Terms.
  • You fail to pay fees when due.
  • We are required to do so by law.
  • Your use of the Service creates legal or security risk for us or other users.

We will provide reasonable notice and opportunity to cure where practicable.

11.3 Effect of Termination

Upon termination, your access will end and your Customer Content will be deleted in accordance with our Privacy Policy. Sections 6, 10, 12, 13, 14, and 15 survive termination.

12. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY OF AI-GENERATED OUTPUT.

WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT DEFECTS WILL BE CORRECTED.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL QUANTUM EDGE SOLUTIONS LLC, ITS AFFILIATES, OFFICERS, EMPLOYEES, OR AGENTS BE LIABLE FOR:

  • INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.
  • LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL.
  • DAMAGES ARISING FROM AI-GENERATED OUTPUT, THIRD-PARTY SERVICES, OR YOUR USE OR INABILITY TO USE THE SERVICE.

OUR TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY, OR (B) ONE HUNDRED U.S. DOLLARS (USD 100).

Some jurisdictions do not allow these limitations, so they may not apply to you in full.

14. Indemnification

You agree to indemnify and hold harmless Quantum Edge Solutions LLC and its officers, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or relating to:

  • Your Customer Content.
  • Your violation of these Terms or applicable law.
  • Your violation of any third-party right.

15. Governing Law and Disputes

15.1 Governing Law

These Terms are governed by the laws of the State of New Jersey, USA, without regard to conflict-of-law principles.

15.2 Informal Resolution First

Before filing any formal claim, you agree to contact us at support@aurra.us and attempt to resolve the dispute informally for at least 30 days.

15.3 Arbitration

Any dispute that cannot be resolved informally will be resolved by binding individual arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. Arbitration will take place in New Jersey or by remote hearing. Each party will bear its own costs except as the arbitrator orders otherwise.

15.4 No Class Actions

You and Aurra agree to bring claims only in an individual capacity, not as a plaintiff or class member in any class or representative action.

15.5 Exceptions

Either party may bring an action in small-claims court or seek injunctive relief in court for intellectual-property infringement.

16. Changes to These Terms

We may update these Terms from time to time. We will post the updated Terms on this page and update the "Last Updated" date. Material changes will be communicated via email or in-app notice at least 14 days before they take effect. Your continued use of the Service after changes take effect constitutes acceptance.

17. Miscellaneous

  • Entire agreement: these Terms, together with our Privacy Policy, are the entire agreement between you and us regarding the Service.
  • Severability: if any provision is found unenforceable, the remaining provisions will remain in effect.
  • No waiver: our failure to enforce a provision is not a waiver of our right to do so later.
  • Assignment: you may not assign these Terms without our consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
  • Force majeure: we are not liable for delays or failures caused by events beyond our reasonable control.

18. Contact Us

Quantum Edge Solutions LLC (d/b/a Aurra) Email: support@aurra.us Location: Clifton, New Jersey, USA

© 2026 Quantum Edge Solutions LLC
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